Refund policy

Customer Support for Exchange & Refund

Office Hours:
Monday to Saturday
10:00 AM to 6.30 PM

Contact Us:
• Call / WhatsApp: 8220933310

Queries received outside working hours will be addressed on the next working day.

1. Exchange Policy

Exchange requests must be initiated within 3 days of delivery.
Only size exchanges are permitted.
Exchanges are available only for a different size of the same product and are subject to stock availability.
Product exchanges for a different design, color, style, or item are not permitted.
Once an order is placed, the purchased product cannot be exchanged for another product.

Manufacturing or Production Defects

Products with genuine manufacturing or production defects are eligible for exchange.
Upon verification and approval of the claim, the product will be exchanged at no additional product cost

2 . Eligibility for Exchange

To qualify for an exchange:
Exchange requests must be initiated within 3 days from the date of delivery.
Each order is eligible for one (1) exchange only.
Products must be returned in their original condition, unused, unwashed, and with all tags and original packaging intact.
Sarashape reserves the right to reject any exchange request that does not comply with this policy.

3. Mandatory Proof Requirement

A continuous unpacking video is mandatory for all claims involving defective, damaged, or incorrect products.
The video must:
Be recorded continuously without any cuts, pauses, or edits.
Clearly show the sealed package before opening.
Clearly capture the unboxing process.
Clearly display the defect, damage, or incorrect item received.
Failure to provide valid video proof may result in rejection of the exchange request.

4. Return Shipping Policy

Sarashape does not provide reverse pickup services.
Customers are required to return the product through a courier service of their choice at their own expense.
The customer is responsible for ensuring that the returned product reaches us safely.
Sarashape shall not be liable for any loss, delay, or damage that occurs during return transit.

5. Cases Not Eligible for Exchange

Exchange requests will not be accepted under the following circumstances:
Requests submitted after the 3-day exchange window.
Products that have been used, washed, altered, or damaged after delivery.
Failure to provide the required unpacking video for defective or incorrect product claims.
Minor variations in color resulting from photography, lighting, or screen display settings.
Requests to exchange a product for a different design, color, style, or item.
Products purchased during sale events, clearance sales, promotional offers, or special discounts, where specifically stated as non-exchangeable.

6. Exchange Shipping Charges

For size exchanges, both return shipping charges and reshipping charges must be borne by the customer.
For approved claims involving manufacturing defects or an incorrect product sent by Sarashape, the exchange will be processed without any additional product cost.

7. Refund Policy

Sarashape does not offer cash refunds under any circumstances.
Approved claims will be resolved through a size exchange or store credit/coupon code, at the sole discretion of Sarashape.
Refunds to the original payment method will not be provided.

8. Contact Information

For exchange requests or customer support, please contact: